“Your most unhappy customers are your greatest source of learning.”
What you will end up with:
an invaluable report showing what you are doing well and what you need to change in order to be more successful.
An online questionnaire written, executed and analysed to really find out what your customers think about your products or services. You cannot grow your business unless you understand your customers.
Step 1 – Understanding / development of goals, what you are trying to achieve, target markets, products or services, benefits and USPs, competitive landscape, positioning. If you don’t know some parts, this assessment will help you to define them.
Step 2 – Client questionnaire written and agreed with you.
Step 3 – Questionnaire built and issued based on email data supplied.
Step 4 – Results received, analysed and evaluated
Step 5 – Results report presented incorporating:
- Key statistics and findings
- Conclusions from analysis
- Quotes which can be used in Marketing material
- Recommendations for way forward (increasing future sales revenue)